1. Overview

At Hills Discovery Tours, we aim to provide high-quality experiences for all our clients. We understand that plans may change, and we strive to accommodate these changes as best as possible. This Refund Policy outlines the terms under which refunds may be granted for our services.

2. Cancellation by Customer

  • Cancellation Prior to 7 Days Before Tour Date: Customers may cancel their booking up to [Insert Days] days before the scheduled tour date for a full refund, minus any non-refundable booking fees (if applicable).
  • Cancellation Within 7 Days of Tour Date: For cancellations made within 4 days of the scheduled tour date, a partial refund of [Specify Percentage]% may be available, based on the terms below.
  • Last-Minute Cancellations: No refunds are available for cancellations made within 4 hours of the tour start time, as these spots are challenging to refill on short notice.

3. Refund Processing

Refunds will be processed using the original payment method within 7 business days after a refund request is approved. It may take additional time for the funds to appear in your account, depending on your financial institution.

4. Tour Modifications and Cancellations by Hills Discovery Tours

Hills Discovery Tours reserves the right to cancel or modify a tour due to unforeseen circumstances, including weather conditions, safety concerns, or other factors beyond our control. In such cases:

  • Full Refund: Customers will be eligible for a full refund if the tour is canceled by us.
  • Rescheduling Option: Where possible, we will offer an alternative date or a rescheduled tour.

5. Non-Refundable Items

Certain items and services may be non-refundable, such as:

  • Booking fees, processing fees, and administrative costs (if applicable).
  • Any customizations, special requests, or additional services that are expressly marked as non-refundable at the time of booking.

6. Special Circumstances

If a customer faces an unexpected event or emergency that affects their ability to participate in the tour, they may contact us to discuss potential options. We strive to be flexible and may, at our discretion, offer credit towards future bookings in some cases.

7. Contact Us

For refund requests or questions regarding this policy, please reach out:

  • Phone: +91-8006090609
  • Email: info@hillsdiscoverytours.com